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Effective Date: January 1, 2025

At WiTrade, we want our customers to be fully satisfied with their purchases. If you are not satisfied, please review our refund policy below.

1. Eligibility for Refunds

Refunds are eligible under the following conditions:
• The product is damaged, defective, or incorrectly delivered.
• A request for a refund must be made within 7 days of receipt.
• The product must be returned in its original condition, unused, and in the original packaging.

2. Non-Refundable Items

• Custom-made products.
• Products that have been opened, used, or tampered with.
• Items on sale or clearance.

3. Refund Process

• Contact our customer service team at [email address] to initiate the refund process.
• You may be asked to provide photographs of the damaged product or a detailed description of the issue.
• If the refund is approved, it will be processed within 7 business days.

4. Return Shipping

• Return shipping fees are the responsibility of the customer unless the product is defective or incorrect.
• We recommend using a trackable shipping service for returns.

5. Exchange Policy

Exchanges may be allowed under certain conditions. Please contact us to arrange for exchanges.